Shipping policy

SHIPPING POLICY

We use good old Australia Post for all our shipping needs.

Standard tracked shipping is FREE for all retail orders $300 and over to addresses within Australia. Orders under $300 ship for $10.

Domestic Express shipping is available as an upgrade for $20 at checkout.

DISPATCHING YOUR ORDER

Orders for In Stock items will be shipped from our Online Warehouse in Geelong, Victoria. Delivery lead times will vary depending on your location. But don’t worry, we’re quick!

Orders for In Stock items placed by 7am Melbourne time on weekdays will be shipped the same day. Orders placed on weekends or public holidays will ship on the following business day.

You’ll receive an email with tracking information as soon as your order has been dispatched.

EXPRESS POST NEXT BUSINESS DAY DELIVERY NETWORK

Express Post is the fastest postal delivery option within Australia.

Australia Post’s next business day delivery guarantee applies only to parcels sent between locations within its Express Post next business day delivery network and where its service conditions are met.

View eligible postcodes and current delivery estimates on Australia Post’s website.

We here in Grovedale, Geelong, postcode 3216, are classified as a regional, not metropolitan, location and are outside the next business day delivery network.

Express Post items sent from our warehouse will be delivered as quickly as possible using existing transport links. Delivery within the estimated timeframe, including next business day delivery, is not guaranteed. Yep, that’s us!

Please keep this in mind when placing your order. A parcel arriving later than Australia Post’s estimated delivery time does not, by itself, entitle you to a refund of the Express Post fee.

Please hop on to Australia Post’s delivery time estimator to check estimated delivery times to your location before placing your order. You will need to enter your postcode and ours, 3216.

HOW DELIVERY DAYS ARE COUNTED

The business day counter starts on the business day following lodgement of the parcel.

For example, if a parcel is lodged on Monday and delivered on Friday, it has been delivered on the fourth business day.

SIGNATURES AND SAFE DROP

All parcels require a signature on delivery unless you authorise Australia Post to leave your parcel in a safe place and Australia Post makes that option available for your delivery.

If there’s no authorised person at the delivery address and the parcel cannot be left safely, Australia Post will usually take it to a local Post Office for collection. Australia Post may notify you by email, SMS, tracking update or calling card.

Australia Post’s delivery policies and zone restrictions may apply in selected areas. Where street delivery is not available, you may be asked to collect your parcel from another location.

DELIVERY ESTIMATES

Australia Post will make every attempt to deliver goods within its estimated timeframe, but delays may occur due to unforeseen circumstances or factors beyond our control.

Delivery estimates are guides and are not promised delivery dates.

Please check Australia Post’s current delivery speeds and coverage before placing your order.

CHRISTMAS SHIPPING

If you’d like your parcel to arrive before Christmas, we advise ordering as early as you can to avoid possible disappointment.

Australia Post’s seasonal delivery dates and delivery estimates are guides only. Delivery before Christmas cannot be guaranteed.

WHAT IF MY PARCEL IS DELAYED?

If your parcel is delayed, the first step is to check the tracking information and lodge an enquiry with Australia Post.

We’re happy to help, but please keep in mind that we may initially have access to the same tracking information as you. Email us at hello@picnicseason.com with your enquiry number and we’ll contact Australia Post as well.

A parcel arriving later than Australia Post’s estimated delivery time does not automatically create a right to a refund or return.

If your order is not delivered within an expressly agreed timeframe or within a reasonable time, please contact us. We will investigate and provide an appropriate solution, which may include a replacement or refund depending on the circumstances.

COURIERS

We use Australia Post for our delivery needs.

If you’d like to make your own arrangements for a courier, send us an email with your order number and we’ll hold your order until your courier can collect it.

Our warehouse is open for courier collections from 9 am to 12 pm on weekdays.

INTERNATIONAL SHIPPING

We currently ship outside Australia to New Zealand and the United States only.

We use Australia Post for international shipping. Once your order has been dispatched, a unique tracking number will be sent to your email address.

Delivery and signature arrangements are determined by Australia Post and its delivery partner in the destination country.

AUSTRALIAN DOLLARS, TAXES AND DUTIES

All prices on our website are displayed and charged in Australian dollars.

If duties, taxes or import fees are collected when you place your order, they will be shown as part of your checkout total.

Any duties, taxes or import fees that are not collected at checkout and are imposed by the destination country are the customer’s responsibility. We cannot estimate charges that are not displayed at checkout, so please contact your local customs or tax authority if you require more information before ordering.

If you refuse delivery or do not pay duties, taxes or other charges imposed by the destination country, you will be responsible for any resulting return shipping costs and other non recoverable charges.

If the parcel is returned to us, we can arrange to send it again at your cost. Any refund or store credit otherwise available under our Return and Refund Policy will exclude the original shipping cost, return shipping cost and any duties, taxes or charges that we cannot recover.

Orders placed on or after 27 July 2026 are final sale for change of mind. Choosing not to accept an international order because of duties, taxes or import charges does not create a right to a change of mind refund.

This does not apply where the order was returned because of our error or where the item was faulty, damaged, incorrect or misdescribed.

ORDERS RETURNED TO SENDER

If your order is returned to us by Australia Post or another delivery provider because it was not collected, the delivery address was incorrect or delivery was refused, a return to sender fee may apply.

This fee will be deducted from any refund or store credit otherwise payable, or added to the cost if you would like your order to be sent again.

For orders placed on or after 27 July 2026, an uncollected or refused parcel does not create a right to a change of mind refund. The return to sender fee and redelivery cost will be the customer’s responsibility.

These fees will not apply where the return was caused by our error.

RETURNS AND REFUNDS

For information about change of mind returns, faulty items, packing errors, international returns and orders returned to sender, please read our Return and Refund Policy.

Nothing in this Shipping Policy excludes or limits any rights or remedies you may have under the Australian Consumer Law or any other law that cannot lawfully be excluded.

Last updated 25 July 2026.