Shipping policy
We use good old Australia Post for all our shipping needs.
Standard tracked shipping is FREE for all retail orders $300 and over to addresses within Australia. Orders under $300 ship for $10.
Domestic Express shipping is available as an upgrade for $20 at checkout.
DISPATCHING YOUR ORDER
Orders for In Stock items will be shipped from our Online Warehouse in Geelong, Victoria. Delivery lead times will vary depending on your location. But don’t worry, we’re quick!
Orders for In Stock items placed by 7am Melbourne time on weekdays will be shipped the same day. Orders placed on weekends or public holidays will ship on the following business day.
You’ll receive an email with tracking information as soon as your order has been dispatched.
EXPRESS POST NEXT BUSINESS DAY DELIVERY NETWORK
Express Post is the fastest postal delivery option within Australia.
Australia Post’s next business day delivery guarantee applies only to parcels sent between locations within its Express Post next business day delivery network and where its service conditions are met.
View eligible postcodes and current delivery estimates on Australia Post’s website.
We here in Grovedale, Geelong, postcode 3216, are classified as a regional, not metropolitan, location and are outside the next business day delivery network.
Express Post items sent from our warehouse will be delivered as quickly as possible using existing transport links. Delivery within the estimated timeframe, including next business day delivery, is not guaranteed. Yep, that’s us!
Please keep this in mind when placing your order. A parcel arriving later than Australia Post’s estimated delivery time does not, by itself, entitle you to a refund of the Express Post fee.
Please hop on to Australia Post’s delivery time estimator to check estimated delivery times to your location before placing your order. You will need to enter your postcode and ours, 3216.
HOW DELIVERY DAYS ARE COUNTED
The business day counter starts on the business day following lodgement of the parcel.
For example, if a parcel is lodged on Monday and delivered on Friday, it has been delivered on the fourth business day.
SIGNATURES AND SAFE DROP
All parcels require a signature on delivery unless you authorise Australia Post to leave your parcel in a safe place and Australia Post makes that option available for your delivery.
If there’s no authorised person at the delivery address and the parcel cannot be left safely, Australia Post will usually take it to a local Post Office for collection. Australia Post may notify you by email, SMS, tracking update or calling card.
Australia Post’s delivery policies and zone restrictions may apply in selected areas. Where street delivery is not available, you may be asked to collect your parcel from another location.
DELIVERY ESTIMATES
Australia Post will make every attempt to deliver goods within its estimated timeframe, but delays may occur due to unforeseen circumstances or factors beyond our control.
Delivery estimates are guides and are not promised delivery dates.
Please check Australia Post’s current delivery speeds and coverage before placing your order.
CHRISTMAS SHIPPING
If you’d like your parcel to arrive before Christmas, we advise ordering as early as you can to avoid possible disappointment.
Australia Post’s seasonal delivery dates and delivery estimates are guides only. Delivery before Christmas cannot be guaranteed.
WHAT IF MY PARCEL IS DELAYED?
If your parcel is delayed, the first step is to check the tracking information and lodge an enquiry with Australia Post.
We’re happy to help, but please keep in mind that we may initially have access to the same tracking information as you. Email us at hello@picnicseason.com with your enquiry number and we’ll contact Australia Post as well.
A parcel arriving later than Australia Post’s estimated delivery time does not automatically create a right to a refund or return.
If your order is not delivered within an expressly agreed timeframe or within a reasonable time, please contact us. We will investigate and provide an appropriate solution, which may include a replacement or refund depending on the circumstances.
COURIERS
We use Australia Post for our delivery needs.
If you’d like to make your own arrangements for a courier, send us an email with your order number and we’ll hold your order until your courier can collect it.
Our warehouse is open for courier collections from 9 am to 12 pm on weekdays.
INTERNATIONAL SHIPPING
We currently deliver online orders within Australia only.
If you’re outside Australia and would like to purchase from Picnic Season, please contact hello@picnicseason.com
AUSTRALIAN DOLLARS, TAXES AND DUTIES
All prices on our website are displayed and charged in Australian dollars.
ORDERS RETURNED TO SENDER
If your order is returned to us by Australia Post or another delivery provider because it was not collected, the delivery address was incorrect or delivery was refused, a return to sender fee may apply.
This fee will be deducted from any refund or store credit otherwise payable, or added to the cost if you would like your order to be sent again.
For orders placed on or after 27 July 2026, an uncollected or refused parcel does not create a right to a change of mind refund. The return to sender fee and redelivery cost will be the customer’s responsibility.
These fees will not apply where the return was caused by our error.
RETURNS AND REFUNDS
For information about change of mind returns, faulty items, packing errors, international returns and orders returned to sender, please read our Return and Refund Policy.
Nothing in this Shipping Policy excludes or limits any rights or remedies you may have under the Australian Consumer Law or any other law that cannot lawfully be excluded.
Last updated 3 August, 2026.