Privacy policy
PRIVACY POLICY
OVERVIEW
Picnic Season, ABN 93 604 326 312, is committed to protecting your personal information in accordance with the Australian Privacy Principles contained in the Privacy Act 1988, as well as other applicable privacy legislation.
In this Privacy Policy, Picnic Season, we, us and our refer to Picnic Season.
This Privacy Policy applies to personal information we collect about our customers, visitors to our Website and social media accounts, Gift Card and store credit holders, competition entrants, suppliers, contractors, job applicants and members of the public.
It explains what personal information we collect and how we collect, hold, use, disclose and protect it.
The types of information we collect depend on your dealings with Picnic Season.
WHAT IS PERSONAL INFORMATION?
Personal information is information or an opinion about an identified individual or an individual who is reasonably identifiable.
Depending on your dealings with us, the personal information we collect may include:
• Your name, delivery address, billing address, email address and telephone number.
• Your order history, products purchased, delivery details, returns, refunds, exchanges, Gift Cards and store credits.
• Payment and transaction information provided by payment processors, such as payment status, payment method and transaction reference.
• Account information, login details and preferences.
• Communications with us, including enquiries, complaints, feedback, reviews and social media interactions.
• Marketing preferences and competition entry information.
• Website and device information, including your IP address, browser type, device type, general location, referring website, pages viewed, links selected and interaction with our Website and advertising.
• Information relating to our suppliers, contractors, business contacts and job applicants.
Payment card details are collected and processed by our payment providers. Picnic Season does not generally receive or store your complete payment card number.
HOW WE COLLECT PERSONAL INFORMATION
We generally collect personal information directly from you when you:
• Make a purchase through our Website.
• Create or use an online account.
• Contact us with an enquiry, complaint, return request or feedback.
• Subscribe to our mailing list.
• Enter a competition or promotion.
• Interact with us through social media.
• Use a Picnic Season Gift Card or store credit.
• Apply to work with us or provide products or services to us.
We may also collect personal information:
• Automatically through your use of the Website, including through cookies, pixels and similar technologies.
• From payment providers, delivery providers, fraud prevention services and other organisations involved in processing or fulfilling your order.
• From marketing, analytics, social media and advertising providers.
• From a person acting on your behalf or purchasing a gift for you.
• From publicly available sources where it is lawful and appropriate to do so.
You can generally browse the Website without providing your name. However, some technical information may still be collected automatically.
You are not required to provide personal information unless required by law. However, if you do not provide information needed to process an order, deliver a parcel, respond to an enquiry or provide another requested service, we may not be able to provide that service.
COOKIES, ANALYTICS AND ONLINE ADVERTISING
Our Website uses cookies, pixels and similar technologies.
A cookie is a small file placed on your computer, tablet, smartphone or other device. Cookies can help the Website recognise your device and remember information about your visit.
We may use these technologies to:
• Operate the Website and shopping cart.
• Remember your preferences and account details.
• Maintain security and prevent fraud.
• Understand how visitors use the Website.
• Measure Website, advertising and marketing performance.
• Personalise Website content and advertising.
• Show advertising that may be more relevant to your interests.
Some information collected through cookies and similar technologies may be linked with your device, online account, order history or other personal information. It should not be assumed that all information collected through these technologies is anonymous.
We and our service providers, including Shopify, Meta, Facebook, Instagram, Google and other marketing or analytics providers, may collect information about your interaction with the Website and advertising.
You can manage cookies through your browser settings and any privacy or cookie controls made available on the Website. Blocking some cookies may affect the operation of the Website, shopping cart, checkout or other functions.
SHOPIFY
Our online store is hosted by Shopify.
Shopify collects and processes personal information to provide and secure the Website, process transactions, prevent fraud, provide analytics and improve its services. Where enabled, Shopify may also process information to personalise services and advertising.
Shopify may combine information about your interactions with our Website with information from your interactions with other Shopify merchants or Shopify services, in accordance with Shopify’s own privacy terms and the settings applying to our store.
Further information is available in Shopify’s Consumer Privacy Policy.
You can also use Shopify’s Privacy Controls to manage certain uses of your information by Shopify.
PURPOSES FOR WHICH WE HANDLE PERSONAL INFORMATION
We collect, hold, use and disclose personal information where reasonably necessary to:
• Create, process, fulfil and deliver orders.
• Process payments, refunds, Gift Cards and store credits.
• Provide customer service.
• Answer enquiries, resolve complaints and respond to social media communications.
• Assess and manage returns, faulty item claims and warranty claims.
• Maintain customer accounts and customer relationship management systems.
• Provide products and services you have requested.
• Send transactional communications relating to orders, delivery, accounts, returns and enquiries.
• Send marketing communications where you have consented or where otherwise permitted by law.
• Administer competitions, promotions and events.
• Conduct research, analytics and statistical analysis.
• Improve the Website, customer experience, products, services and offers.
• Personalise content, recommendations and advertising.
• Detect and prevent fraud, unauthorised transactions, security threats and unlawful activity.
• Protect our customers, team members, suppliers, systems and merchandise.
• Recruit team members and contractors.
• Manage relationships with suppliers, contractors and business contacts.
• Meet our legal, regulatory, tax, accounting and record keeping obligations.
• Establish, exercise or defend legal claims.
• Carry out another purpose explained to you at the time of collection or to which you have consented.
DIRECT MARKETING AND OPTING OUT
We may send you marketing communications where you have expressly consented or where consent can lawfully be inferred from our relationship with you.
You can opt out of marketing communications at any time by:
• Using the unsubscribe facility included in our marketing emails.
• Emailing our Privacy Officer at hello@picnicseason.com.
• Writing to the Privacy Officer at P.O. Box 7004, Highton, Victoria, Australia 3216.
We will action an unsubscribe request within the period required by law.
Opting out of marketing will not prevent us from sending communications that are reasonably necessary to process or fulfil an order, respond to an enquiry, administer an account or provide important service information.
SPAM
We will not knowingly send marketing emails or messages without the consent required by the Spam Act 2003.
Our marketing communications will identify Picnic Season, provide current contact information and include a clear way to unsubscribe.
Further information about Australian spam requirements is available from the Australian Communications and Media Authority.
SHARING PERSONAL INFORMATION
We may disclose personal information where reasonably necessary for the purposes described in this Privacy Policy, including to:
• Shopify and other Website, ecommerce, hosting and information technology providers.
• Banks, financial institutions and payment providers.
• Australia Post, international postal providers, couriers, customs services and delivery partners.
• Tax, duty and international shipping service providers.
• Customer service, order management, inventory and warehouse service providers.
• Email, marketing, advertising, analytics, research, social media and communications providers.
• Fraud prevention, cybersecurity and identity verification providers.
• Manufacturers, suppliers, sourcing agents and other business partners where relevant.
• Accountants, auditors, insurers, lawyers and other professional advisers.
• Government, regulatory, law enforcement, investigative or dispute resolution bodies where required or authorised by law.
• Another business or prospective owner in connection with a genuine proposed or completed sale, transfer, restructure or disposal of all or part of Picnic Season, subject to appropriate confidentiality and privacy protections.
We do not sell personal information for money.
Some advertising and analytics activities may involve sharing identifiers or online activity information with service providers and advertising platforms. You can manage certain uses through the privacy controls made available on the Website, through your browser or through the applicable provider.
OVERSEAS DISCLOSURE
Some of our service providers and business partners are located outside Australia or use overseas systems and servers.
Depending on your dealings with us, personal information may be disclosed to recipients located in:
• The country nominated as your delivery address.
• The United States.
• Canada.
• New Zealand.
• China.
• Other countries in which our technology, cloud, payment, marketing, analytics, security or delivery providers operate.
For example, overseas disclosures may occur when information is processed through cloud services, ecommerce systems, payment providers, marketing platforms, analytics services or international delivery networks.
Where required, we take reasonable steps to ensure overseas recipients handle personal information consistently with applicable Australian privacy obligations.
The countries in which technology and cloud providers process information may change as their systems and service providers change.
AUTOMATED PROCESSING
We and our service providers may use automated tools to:
• Detect potentially fraudulent or unauthorised transactions.
• Assess Website and account security.
• Support payment and order processing.
• Analyse Website and advertising performance.
• Personalise Website content, product recommendations and advertising.
These tools may use information such as contact details, transaction history, payment status, IP address, device information, general location, Website activity and previous interactions.
Automated fraud or security indicators may cause an order to be held for review, require further verification or be cancelled where there are reasonable grounds to suspect fraud or unauthorised activity.
You can contact us if you have questions or concerns about a decision relating to your order.
ACCESSING AND CORRECTING PERSONAL INFORMATION
We take reasonable steps to ensure that the personal information we hold is accurate, complete and up to date.
You may ask to access or correct personal information we hold about you by contacting the Privacy Officer at hello@picnicseason.com.
We may ask you to verify your identity before processing an access or correction request to protect your personal information.
If we correct personal information that has previously been disclosed to another organisation subject to the Privacy Act, you may ask us to notify that organisation. We will take reasonable steps to do so where required, unless doing so would be impracticable or unlawful.
We will respond to access and correction requests within a reasonable time. If we cannot provide access or make a requested correction, we will explain the reason where required by law.
DELETION AND RESTRICTION REQUESTS
You may ask us to delete personal information or restrict particular uses of it.
We will consider the request in accordance with applicable law. We may need to retain information where it remains reasonably necessary to:
• Complete or document an order, return, refund or consumer claim.
• Comply with tax, accounting, company or other legal record keeping requirements.
• Prevent fraud or protect our systems.
• Resolve a dispute.
• Establish, exercise or defend a legal claim.
Where information is no longer required for a permitted purpose, we will take reasonable steps to destroy or deidentify it.
SECURITY AND RETENTION OF PERSONAL INFORMATION
Picnic Season takes reasonable technical and organisational measures to protect personal information from misuse, interference, loss, unauthorised access, modification and disclosure.
These measures may include:
• Restricting access to personal information to people and providers who require it for their work.
• Passwords, account controls and security protections.
• Secure ecommerce and payment systems.
• Physical controls at our business premises.
• Contractual privacy and security requirements for service providers where appropriate.
• Reviewing the information we retain and destroying or deidentifying information that is no longer required.
Personal information may be stored electronically, in cloud based systems or in paper records.
We retain personal information for as long as it is reasonably required for the purposes described in this Privacy Policy and to meet our legal, tax, accounting, consumer claim and record keeping obligations.
No internet transmission or storage system can be guaranteed to be completely secure. If you believe your personal information or account has been compromised, please contact us promptly.
If a data breach occurs, we will assess and respond to it in accordance with applicable privacy and data breach notification requirements.
THIRD PARTY WEBSITES
The Website may contain links to websites operated by third parties.
Picnic Season is not responsible for the content, privacy or security practices of those websites. Third party websites have their own privacy policies, which we encourage you to read before supplying personal information.
SUPPLIERS, CONTRACTORS AND BUSINESS CONTACTS
Picnic Season collects information relating to suppliers, contractors and other business contacts for sourcing products and services, product development, quality control, communication, complaint investigation, administration and maintaining accurate business records.
This information may include the names, roles and contact details of people working for suppliers, contractors and service providers.
Information may be collected directly from the individual or organisation, through sourcing agents, referrals or other business contacts.
We hold this information securely and disclose it only for legitimate business purposes or where required by law.
JOB APPLICANTS
If you apply to work with Picnic Season, we may collect information including your name, contact details, employment history, qualifications, references and other information provided with your application.
We use this information to assess the application, communicate with you and undertake appropriate employment or contractor checks.
PRIVACY COMPLAINTS
If you would like to make a privacy complaint or have a question about this Privacy Policy, please contact:
Privacy Officer
Picnic Season
P.O. Box 7004
Highton, Victoria, Australia 3216
Email: hello@picnicseason.com
Please provide enough information for us to understand and investigate your complaint.
Privacy complaints will be handled fairly, confidentially and within a reasonable time. We will respond using your preferred contact method where you have provided one.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner.
FURTHER INFORMATION
Further information about the Privacy Act and the Australian Privacy Principles is available from the Office of the Australian Information Commissioner at www.oaic.gov.au or by calling 1300 363 992.
AMENDMENTS TO THIS PRIVACY POLICY
We may amend this Privacy Policy when our information handling practices or legal obligations change.
The current version will be published on our Website. Changes will apply from the date the updated Privacy Policy is published.
Last updated 25 July 2026.