FREE STANDARD SHIPPING FOR AUSSIE ORDERS
We use good old Australia Post for all our shipping needs. Standard tracked shipping is free for all retail orders to addresses within Australia.
Express shipping is available to select as an upgrade option at the checkout. Please contact us for a quote on international shipping. The cost for this International shipping service will vary depending on your location.
For international orders, we can't guarantee that you will or will not be charged any customs taxes or duties. Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel.
All orders will be shipped from our Online Warehouse in Geelong, Victoria within one to two business days. Delivery lead time will vary depending on your location.
All parcels will require a signature upon delivery.
If there's no authorised person at the delivery address to sign for the parcel, then the delivery driver will leave a card and the parcel will be returned to the nearest Australia Post outlet for you to collect. Please note that our carrier companies’ Delivery Policies or zone restrictions may apply to selected areas. Where street delivery is not always possible, you will receive notification or a calling card will be left.
We will make every attempt to deliver goods within the estimated timeframe however please beware that delays may occur due to unforeseen circumstances or factors that are beyond our control.
We hope your brand spanking new picnic gear brings style and sass to your outdoor adventures for many years to come. However, we know that sometimes things just need to be returned.
We know online shopping can sometimes be tricky, so we like to keep things hassle-free. All returns are free via Australia Post.
Have a read of our returns policy below then once you’re done, generate your free return label online via Australia Post.
CHANGE OF MIND
If you change your mind about a purchase you made online, Picnic Season will gladly offer a store credit for items you wish to return provided you tick these boxes:
- Your item/s must be unused and in the same condition you received it, in original packaging and with tags attached.
- You provide the order number as proof of the original purchase from the Picnic Season online store.
- The item is returned within 7 days of purchase.
If your purchase is faulty, we will gladly arrange your choice of a refund, store credit or exchange to the same amount you have paid.
We make every effort to ensure our product descriptions accurately describe the intended purpose and end use of our products, to help you decide if our products are right for you.
Refunds for faulty items will only be accepted when an item has a major problem.
This is when the item i) has a problem that would have stopped someone from buying the item if they had known about it; ii) is unsafe iii) is significantly different from the sample or description iv) doesn’t do what we said it would, or what you asked for and can’t be easily fixed.
If you choose to receive a refund, the refund will be provided in the same form as your original payment.
If you choose to exchange the item, Picnic Season will make every effort to replace it with an identical item however cannot guarantee an identical replacement item will be available. In this instance you may choose a different item to the same value.
If you choose to receive a store credit, this will be provided in the form of a Picnic Season gift card. Gift cards are valid for twelve months from the date of issue. Please see our gift cards policy for further information.
PROOF OF PURCHASE
All returns must be accompanied by your original Picnic Season order number.
ITEMS PURCHASED THROUGH PICNIC SEASON STOCKISTS
All exchanges, returns and refunds for items purchased through a stockist other than the Picnic Season Website must be processed by the original location of purchase.
INTENTIONALLY DAMAGED PRODUCTS
This policy does not apply to any attempt to damage or alter the product after delivery.
We reserve the right to reject any request for return that does not comply with the Returns policy.
NEXT STEP: PACK AND LABEL YOUR ITEM(S)
Any items being returned need to have an Australia Post returns label fixed on to the package. You can generate this label by following the link below.