AUSTRALIA POST DELIVERY DELAYS
The situation across Australia due to COVID-19 is changing daily, however Australia Post are currently advising that they’re experiencing delays across the country due to local restrictions and increased volumes. You can read more about this here: https://auspost.com.au/service-updates/current-covid-19-impacts
Australia Post have suspended their "next day delivery" guarantee for Express Post. Although deliveries of parcels sent by Express Post are still being prioritised, localised delays can be expected and it's unfortunately not possible to predict where and when along the delivery network a parcel may run into a processing backlog. Processing backlogs have been caused by Aus Post staff shortages due to staff in isolation unexpectedly due to COVID-19 exposure and can occur suddenly anywhere, at any time.
If you have been keeping an eye on your Australia Post tracking and your parcel tracking is showing the delivery of your parcel to be delayed, the first step is to lodge an enquiry with Australia Post. There's not a lot we can do to speed up the progress of a late or missing parcel enquiry with Australia Post, as we are only able to access the same information as the parcel recipient. But, we can try! Please email us your enquiry number and we'll contact Australia Post on your behalf.
Please be kind and patient with Australia Post if your parcel has encountered an unplanned delay, Australia Post are doing their best.
FREE STANDARD SHIPPING FOR AUSSIE ORDERS OVER $99
We use good old Australia Post for all our shipping needs. Standard tracked shipping is free for all retail orders over $99 to addresses within Australia. Orders under $99 ship for $10.
Orders for In Stock items will be shipped from our Online Warehouse in Geelong, Victoria. Delivery lead time will vary depending on your location. Orders placed by 10am AEST are shipped the same day.
Domestic Express shipping is available to select as an upgrade option for $20 at the checkout. As we here in Geelong are classified as a regional location, we aren't able to guarantee overnight delivery, however we do pride ourselves on our super fast packing and dispatch.
Click here for information on shipping for Pre Order items.
All parcels will require a signature upon delivery unless you opt for Australia Post to leave your parcel in a safe place without one.
If there's no authorised person at the delivery address to sign for the parcel, then the delivery driver will leave a card and the parcel will be returned to the nearest Australia Post outlet for you to collect.
Please note that our carrier companies’ Delivery Policies or zone restrictions may apply to selected areas. Where street delivery is not always possible, you will receive notification or a calling card will be left.
We will make every attempt to deliver goods within the estimated timeframe however please beware that delays may occur due to unforeseen circumstances or factors that are beyond our control.
We use Australia Post for all our delivery needs. If you would like to make your own arrangements for a courier to collect your order, please send us an email with your order number and we’ll hold your order from being shipped with Australia Post. Our warehouse is open for pickups from 9:30am-10:30 weekdays.
We ship to New Zealand addresses for a flat rate of $30. We don't currently ship to any other countries addresses outside of Australia and New Zealand (sorry!) however a freight forwarding service may be able to assist.
We hope your brand spanking new picnic gear brings style and sass to your outdoor adventures for many years to come. However, we know that sometimes things just need to be returned.
Online shopping can sometimes be tricky, so we like to keep things hassle-free. All domestic returns are FREE via Australia Post. Change of mind returns from New Zealand will incur a $30 shipping fee.
Have a read of our returns policy below then once you’re done, generate your free return label online via Australia Post.
CHANGE OF MIND
We make every effort to ensure our product descriptions accurately describe the intended purpose and end use of our products, to help you decide if our products are right for you.
If you change your mind about a purchase you made on our online store, Picnic Season will gladly offer an exchange or store credit for items you wish to return provided you tick these boxes:
- Your item/s must be unused and in the same condition you received it, in original packaging and with tags attached. Please be mindful of pet hair when opening your parcel with your furry friend around. Regrettably, we aren’t able to accept returns that have picked up potential allergens such as pet hair.
- You provide the order number as proof of the original purchase from the Picnic Season online store.
- The returns process is initiated within 30 days of receiving your delivery.
If you would like to return a product to exchange for an item of lesser value, the remaining balance will be issued in the form of a store credit.
If your purchase is faulty, we will gladly arrange your choice of a refund, store credit or exchange to the same amount you have paid.
Refunds for faulty items will only be accepted when an item has a major problem.
This is when the item i) has a problem that would have stopped someone from buying the item if they had known about it; ii) is unsafe iii) is significantly different from the sample or description iv) doesn’t do what we said it would, or what you asked for and can’t be easily fixed.
If you choose to receive a refund, refunds are required by law to be processed via the original payment method/s. If you no longer have access to the credit card used to pay for the order, you will need to contact your bank or financial institution to reclaim any refunded funds. If you paid for your order using a Picnic Season Gift Card, you will receive your refund in the form of a Picnic Season Gift Card.
If you choose to exchange the item, Picnic Season will make every effort to replace it with an identical item however cannot guarantee an identical replacement item will be available. In this instance you may choose a different item to the same value.
If you choose to receive a store credit, this will be provided in the form of a Picnic Season gift card. Gift cards are valid for three years from the date of issue. Please see our gift cards policy for further information.
PROOF OF PURCHASE
All returns must be accompanied by your original Picnic Season order number, without exception. If you've received some of our gear as a gift and would like to return it, please grab the original Picnic Season order number from your gift-giving friend or family member.
ITEMS PURCHASED THROUGH PICNIC SEASON STOCKISTS
All exchanges, returns and refunds for items purchased through a stockist other than the Picnic Season Website must be processed by the original location of purchase.
INTENTIONALLY DAMAGED PRODUCTS
This policy does not apply to any attempt to damage or alter the product after delivery.
We reserve the right to reject any request for return that does not comply with the Returns policy.
ORDERS THAT HAVE ARRIVED LATER THAN YOU’D HOPED
We work really hard to process, pack and ship all orders for in stock items out at 10am AEST every week day. It's then over to our friends at Australia Post to get it to you, pronto! If you have a deadline to receive your order, Express shipping is available to purchase as an optional upgrade. If your order has arrived later than you had hoped and you need to return it, we will gladly issue a store credit. Late arrivals are not eligible for refunds.
OH NO, I THINK I MADE AN ERROR ON MY ORDER!
Ordered something you didn’t mean to? No worries, just let us know straight away and we can cancel or edit your order. Orders that have already shipped can be returned for store credit or exchanged for another item.
I RECEIVED ONE OF YOUR PRODUCTS AS A GIFT AND I’D LIKE TO RETURN IT.
No worries, just get in touch with the original Picnic Season order number and we will happily exchange your item or issue a store credit. We can even post out a super cute gift card free of charge, that you can re-gift. Unwanted gifts or accidental duplicate purchases aren’t eligible for refunds.
PICNIC SEASON GIFT CARDS
Picnic Season gift cards purchased on or before October 31, 2019 are valid for a twelve month period from the date of issue and can only be used as payment for goods purchased online through this Website. Gift cards cannot be redeemed in any stockists’ stores. Gift cards purchased from November 1, 2019 are valid for a three year period.
Gift cards can be redeemed for merchandise only and not for cash. If the total amount is not redeemed, the balance remains on the gift card.
Picnic Season gift cards and AfterPay are excluded as payment methods for Picnic Season gift cards.
Picnic Season gift cards are non-refundable, non-transferable and cannot be redeemed for cash. Gift Cards are treated as cash and cannot be replaced if lost or stolen. Gift card sales are final and gift cards cannot be returned or refunded.
STEP 1: GRAB A RETURNS NUMBER
Please send us an email to email@example.com with your original Picnic Season order number and reason for return, and we'll send through a returns number for you.
STEP 2: PACK AND LABEL YOUR ITEM(S)
Any items being returned need to have an Australia Post returns label fixed on to the package. You can generate this label by following the link below.