AUSTRALIA POST DELIVERY DELAYS

The situation across Australia due to COVID-19 is changing daily, however Australia Post are currently advising that they’re experiencing delays across the country due to local restrictions and increased volumes. You can read more about this here: https://auspost.com.au/service-updates/current-covid-19-impacts

 

WILL DELIVERY OF MY ORDER BE DELAYED?

It's a busy time for Australia Post, but they're working hard to get your orders to you as safely as possible. There could be delays of up to 2 weeks. While most orders will arrive earlier, we want to be up front about what to expect.

Once you receive your shipping confirmation email, you'll be able to get the latest updates via the tracking link.

Australia Post have suspended their "next day delivery" guarantee for Express Post. Although deliveries of parcels sent by Express Post are still being prioritised, localised delays can be expected and it's unfortunately not possible to predict where and when along the delivery network a parcel may run into a processing backlog.

Processing backlogs are caused by Aus Post staff shortages due to staff in isolation unexpectedly due to COVID-19 exposure and can occur suddenly anywhere, at any time.

 

WHAT IF MY PARCEL IS DELAYED?

 

If you have been keeping an eye on your Australia Post tracking and your parcel tracking is showing the delivery of your parcel to be delayed, the first step is to lodge an enquiry with Australia Post.

There's not a lot we can do to speed up the progress of a late or missing parcel enquiry with Australia Post, as we are only able to access the same information as the parcel recipient. But, we can try!

Please email us your enquiry number and we'll contact Australia Post also.

  

FREE STANDARD SHIPPING FOR AUSSIE ORDERS OVER $120

We use good old Australia Post for all our shipping needs. Standard tracked shipping is free for all retail orders over $120 to addresses within Australia. Orders under $120 ship for $10.
  

Orders for In Stock items will be shipped from our Online Warehouse in Geelong, Victoria. Delivery lead time will vary depending on your location. Orders for In Stock items placed by 10am AEST are shipped the same day.

 

Domestic Express shipping is available to select as an upgrade option for $20 at the checkout. As we here in Geelong are classified as a regional location, we aren't able to guarantee overnight delivery, however we do pride ourselves on our super fast packing and dispatch.

 

Click here for information on shipping for Pre Order items.

 

All parcels will require a signature upon delivery unless you opt for Australia Post to leave your parcel in a safe place without one.

If there's no authorised person at the delivery address to sign for the parcel, then the delivery driver will leave a card and the parcel will be returned to the nearest Australia Post outlet for you to collect.

 

Please note that our carrier companies’ Delivery Policies or zone restrictions may apply to selected areas. Where street delivery is not always possible, you will receive notification or a calling card will be left.

 

We will make every attempt to deliver goods within the estimated timeframe however please beware that delays may occur due to unforeseen circumstances or factors that are beyond our control.

 

COURIERS

We use Australia Post for all our delivery needs. If you would like to make your own arrangements for a courier to collect your order, please send us an email with your order number and we’ll hold your order from being shipped with Australia Post. Our warehouse is open for pickups from 9am - 12pm weekdays. 

 

INTERNATIONAL SHIPPING

For shipping outside of Australia, we use DHL Express Worldwide service. Once your order has been shipped, a unique tracking number will be sent to your nominated email address. You can track your order by clicking on the link provided in the email.

All deliveries must be signed for. Ensure someone will be able to sign for the delivery between 9am and 6pm.

 

AUSTRALIAN DOLLARS, TAXES, & DUTY

All product prices indicated, and payments made on the Australian Online Store are in AUD currency. 

Any custom fees, duties or taxes determined by your local customs authority may include;

1. Sales Tax applied by your country for purchases from Australia; and
2. Duties charged for processing by your country.

Where applicable, taxes and duties will be payable upon your order arriving in your country. We are unable to estimate the amount of taxes and duties your order will incur, as these charges are imposed directly by your local customs. Payment of these is necessary to release your order from customs office. For more information contact your local customs office.

 

RETURNS

We hope your brand spanking new picnic gear brings style and sass to your outdoor adventures for many years to come. However, we know that sometimes things just need to be returned.

Online shopping can sometimes be tricky, so we like to keep things hassle-free. All domestic returns are FREE via Australia Post.

Have a read of our returns policy below then once you’re done, generate your free return label online via Australia Post.

 

RETURNS POLICY

CHANGE OF MIND

 

We make every effort to ensure our product descriptions accurately describe the intended purpose and end use of our products, to help you decide if our products are right for you.

 

If you change your mind about a purchase you made on our online store, Picnic Season will gladly offer an exchange or store credit for items you wish to return provided you tick these boxes:

 

• Your item/s must be unused and in the same condition you received it, in original packaging and with tags attached. Please be mindful of pet hair when opening your parcel with your furry friend around. Regrettably, we aren’t able to accept returns that have picked up potential allergens such as pet hair, no are we able to accept products that have been used. All returns will undergo a quick condition review to make sure all items are in a condition fit to be re-sold. 
• You provide the order number as proof of the original purchase from the Picnic Season online store.
• The returns process is initiated within 30 days of receiving your delivery.

 

If you would like to return a product to exchange for an item of lesser value, the remaining balance will be issued in the form of a store credit. 

 

PACKING ERRORS

We work super hard to make sure the goodies that you've ordered are the same ones that are delivered to your door. It doesn't happen often (phew!) but sometimes we humans make packing errors. Please let us know as soon as your parcel arrives, if there is something missing from your order or if we've sent you something other than what you had ordered. We'll cover the cost of return shipping back to us, and we'll get your correct item in the post as soon as your return arrives back with us.

 

The item you are returning needs to be unused and in the same condition you received it, with the original tags attached. Returns for products that have been received in error, then used, will not be accepted. All returns will undergo a quick condition review to make sure all items are in a condition fit to be re-sold. 

 

FAULTY ITEMS

 

If your purchase is faulty, we will gladly arrange your choice of a refund, store credit or exchange to the same amount you have paid.

  

Refunds for faulty items will only be accepted when an item has a major problem.

 

This is when the item i) has a problem that would have stopped someone from buying the item if they had known about it; ii) is unsafe iii) is significantly different from the sample or description iv) doesn’t do what we said it would, or what you asked for and can’t be easily fixed.

 

If you choose to receive a refund, refunds are required by law to be processed via the original payment method/s. If you no longer have access to the credit card used to pay for the order, you will need to contact your bank or financial institution to reclaim any refunded funds. If you paid for your order using a Picnic Season Gift Card, you will receive your refund in the form of a Picnic Season Gift Card. 

 

If you choose to exchange the item, Picnic Season will make every effort to replace it with an identical item however cannot guarantee an identical replacement item will be available. In this instance you may choose a different item to the same value.

 

If you choose to receive a store credit, this will be provided in the form of a Picnic Season gift card. Gift cards are valid for three years from the date of issue. Please see our gift cards policy for further information.

 

PROOF OF PURCHASE

 

All returns must be accompanied by your original Picnic Season order number, without exception. If you've received some of our gear as a gift and would like to return it, please grab the original Picnic Season order number from your gift-giving friend or family member. 

 

SAMPLES, SECONDS AND NOT QUITE RIGHT

 

Items sold in our "Samples, Seconds & Not Quite Right" are available for sale at a discount with a clear description of the item, along with any photos of the irregularities that make them less-than-perfect. Due to the sample and or/second nature of these products, all sales are final and are not eligible for return for exchange or refund. Prices are as marked, no further discounts apply.

 

ITEMS PURCHASED THROUGH PICNIC SEASON STOCKISTS

 

All exchanges, returns and refunds for items purchased through a stockist other than the Picnic Season Website must be processed by the original location of purchase.

 

USED OR INTENTIONALLY DAMAGED PRODUCTS

 

This policy does not apply to any attempt to damage or alter the product after delivery, or for change of mind exchanges, products that have been used. All returns will undergo a quick condition review to make sure all items are in a condition fit to be re-sold. Your return will be posted back to you if it is not in brand new condition, fit for re-sale. 

 

We reserve the right to reject any request for return that does not comply with the Returns policy.

 

ORDERS THAT HAVE ARRIVED LATER THAN YOU’D HOPED

 

We work really hard to process, pack and ship all orders for in stock items out at 10am AEST every week day. It's then over to our friends at Australia Post to get it to you, pronto! If you have a deadline to receive your order, Express shipping is available to purchase as an optional upgrade. If your order has arrived later than you had hoped and you need to return it, we will gladly issue a store credit. Late arrivals are not eligible for refunds.  

OH NO, I THINK I MADE AN ERROR ON MY ORDER! 

 

Ordered something you didn’t mean to? No worries, just let us know straight away and we can cancel or edit your order. Orders that have already shipped can be returned for store credit or exchanged for another item.

 

I RECEIVED ONE OF YOUR PRODUCTS AS A GIFT AND I’D LIKE TO RETURN IT.

No worries, just get in touch with the original Picnic Season order number and we will happily exchange your item or issue a store credit. We can even post out a super cute gift card free of charge, that you can re-gift. Unwanted gifts or accidental duplicate purchases aren’t eligible for refunds. 

PICNIC SEASON GIFT CARDS

Picnic Season gift cards purchased on or before October 31, 2019 are valid for a twelve month period from the date of issue and can only be used as payment for goods purchased online through this Website. Gift cards cannot be redeemed in any stockists’ stores. Gift cards purchased from November 1, 2019 are valid for a three year period. 

 

Gift cards can be redeemed for merchandise only and not for cash. If the total amount is not redeemed, the balance remains on the gift card. 

 

Picnic Season gift cards and AfterPay are excluded as payment methods for Picnic Season gift cards.

Picnic Season gift cards are non-refundable, non-transferable and cannot be redeemed for cash. Gift Cards are treated as cash and cannot be replaced if lost or stolen. Gift card sales are final and gift cards cannot be returned or refunded. 

 

STEP 1: GRAB A RETURNS NUMBER

Please send us an email to hello@picnicseason.com with your original Picnic Season order number and reason for return, and we'll send through a returns number for you.

 

STEP 2: PACK AND LABEL YOUR ITEM(S)

Any items being returned need to have an Australia Post returns label fixed on to the package. You can generate this label by following the link below.

 

GENERATE LABEL

 

 

INTERNATIONAL RETURNS

Should you wish to return the item for an exchange or credit note for change of mind, or a refund if your item is faulty, please drop us a line at hello@picnicseason.com to arrage your return. Items you exchange will be re-sent at the cost of Picnic Season, however return postage costs are not refundable. We do not refund prepaid tax and duties paid at the time of checkout, please contact your local customs office to obtain your tax refund.