SHIPPING POLICY

We use good old Australia Post for all our shipping needs. Standard tracked shipping is free for all retail orders $300 and over to addresses within Australia. Orders under $300 ship for $10.

Orders for In Stock items will be shipped from our Online Warehouse in Geelong, Victoria. Delivery lead times will vary depending on your location. But don’t worry – we’re quick! Orders for In Stock items placed by 10am AEDT on weekdays will be shipped the same day. Orders placed on weekends or public holidays will ship on the following business day.

Domestic Express shipping is available as an upgrade for $20 at checkout.

EXPRESS POST NEXT DAY DELIVERY NETWORK

Express Post is the fastest postal delivery option within Australia. Express Post next business day delivery is ONLY guaranteed for parcels sent within the Express Post next business day delivery network. View eligible postcodes on Australia Post's website.

We here in Grovedale (Geelong) 3216 are classified as a regional (not metro) location and we are outside of the next business day delivery network. Express Post items sent to or received from postcodes outside of the next business day delivery network (yep, that's us!) will be delivered as fast as possible using existing transport links. Delivery within the estimated timeframe for addresses outside the eligible postcode network is not guaranteed. Please keep this in mind when placing your order, as parcels that have arrived later than the estimated delivery time are not eligible for postage refunds.

Please hop on to Australia Post's delivery time estimator to check estimated delivery times to your location before placing your order. You will need to enter your postcode, as well as ours, 3216.

The business day "counter" starts on the day following lodgement of the parcel. For example, if the parcel was lodged on Monday, and delivered on Friday, it would be delivered on the fourth business day.

All parcels will require a signature upon delivery unless you opt for Australia Post to leave your parcel in a safe place without one.

If there’s no authorised person at the delivery address to sign for the parcel, the delivery driver will leave a card and the parcel will be returned to the nearest Australia Post outlet for you to collect.

Please note that our carrier companies' Delivery Policies or zone restrictions may apply to selected areas. Where street delivery is not always possible, you’ll receive notification or a calling card will be left.

Australia Post (and DHL for international orders) will make every attempt to deliver goods within the estimated timeframe, but delays may occur due to unforeseen circumstances or factors beyond our control.

Click here for shipping info for Pre-order items.

What Are the Cut-off Dates for Christmas Shipping?

Our advice is conservative: shop as early as you can to avoid possible disappointment. These dates are a guide provided by Australia Post and delivery before Christmas cannot be guaranteed.

Aus Post have advised the following shipment dates for shipment from us here in Geelong, for delivery on Tuesday 24 December. Order BEFORE these dates to give your parcel the best chance of arriving before Christmas. 

Standard Post:

• NT: Order by 10am AEDT Monday 16 December.
• WA: Order by 10am AEDT Wednesday 18 December.
• Rest of Australia: Order by 10am AEDT Friday 20 December.

Express Post:

• NT, WA, and TAS: Order by 10am AEDT Friday 20 December.
• Rest of Australia: Order by 10am AEDT Monday 23 December.

Will Delivery of My Order Be Delayed?

It’s a busy time for Australia Post, but they’re working hard to get your orders to you as safely as possible. Once you receive your shipping confirmation email, you’ll be able to track your parcel.

During the busy pre-Christmas period (October to December), localised delays can be expected, and it’s unfortunately not possible to predict where or when along the delivery network a parcel may experience a backlog. Processing backlogs can be caused by staff shortages, disruptions like train derailments or road accidents, and can happen anywhere, at any time.

What If My Parcel is Delayed?

If your parcel is delayed, the first step is to lodge an enquiry with Australia Post. We’re happy to help, but please keep in mind we can only access the same tracking information as you. Email us your enquiry number, and we’ll contact Australia Post as well.

Couriers

We use Australia Post for all our delivery needs. If you’d like to make your own arrangements for a courier, send us an email with your order number and we’ll hold your order until you can pick it up. Our warehouse is open for pickups from 9am to 12pm weekdays.

International Shipping

For shipping outside of Australia, we use DHL Express Worldwide service. Once your order ships, a unique tracking number will be sent to your email. All deliveries must be signed for between 9am and 6pm.

Australian Dollars, Taxes, & Duty

All prices on the Australian online store are in AUD. Any customs fees, duties, or taxes imposed by your local customs authority are your responsibility. These may include sales tax or duties for processing your goods. We can’t estimate these fees, so contact your local customs office for more details.

If you decide not to pay the relevant duties and taxes, you’ll be responsible for returning your order to us at your own cost. Please note that shipping costs are non-refundable, and any return shipping costs will be deducted from your refund.

 

RETURNS POLICY

We hope your brand spanking new picnic gear brings style and sass to your outdoor adventures for many years to come. But we know that sometimes things just need to be returned. Online shopping can sometimes be tricky, so we like to keep things hassle-free. Domestic returns for change of mind for store credit, faulty items and packing errors are FREE via Australia Post.

Here’s a quick guide to our returns process:

 

Initiating the Return

For all returns (except faulty items), the return process must be initiated within 30 days of receiving your delivery. Returns must be lodged with Australia Post within 5 days of initiating the return. Returns lodged outside this timeframe will not be accepted.

 

Return Conditions

To make sure returns go smoothly, please ensure:

• Your item is unused, in the original packaging, and with tags attached.
• Items should not have pet hair, allergens, or visible signs of use.
• Open your parcel carefully — we can't accept returns for items unfolded on dirty surfaces.

If the item is not in the same condition as when you received it, we may charge a cleaning fee to restore the product to a re-sellable condition. This fee can be paid online or deducted from your refund.

 

Change of Mind Returns

We make every effort to ensure our product descriptions are clear and accurate, but we understand that sometimes a change of mind happens. In these cases, we’ll gladly offer you an exchange or store credit as long as the above conditions are met. Please choose carefully, refunds are not offered for change of mind. Sample Sale items are not eligible for return.

 

Postage for Exchanges

If you're exchanging an item, we’ll send it out to you for a flat fee of $10 via Standard Post or $20 via Express Post. You can use your store credit to cover this cost or choose to pay separately.

 

Packing Errors

Mistakes happen (we’re only human!). If there’s a packing error, like a missing item or incorrect product, let us know as soon as you receive your order. We’ll cover the return shipping and get the correct item to you ASAP.

 

Faulty Items

If you’ve received a faulty item, please let us know right away. We’ll arrange for an exchange, store credit, or refund based on your preference.

Refunds for faulty items are only applicable if the item has a major issue, such as:

• The item is unsafe to use.
• It’s significantly different from the sample or description.
• It doesn’t perform as described and can’t be easily fixed.

Refunds for faulty items will be processed via the original payment method. If you used a Picnic Season Gift Card, you’ll be refunded with a Gift Card.

Quality Policy

We’re proud as punch to offer the best quality picnic products on the Aussie market. Our quality guarantee covers manufacturing or workmanship defects, such as issues with fabric, stitching, zippers, seams, and metal parts. If a defect occurs, we’ll repair or replace your product at no cost.

What’s not covered:

• Damage from improper care (sun damage, mould, etc.).
• Accidental damage.
• Normal wear and tear.
• Sample Sale items (unless stated otherwise).

Warranty Claims

To submit a warranty claim, please email us at hello@picnicseason.com with your order number, photos, and a description of the fault.

Proof of Purchase

All returns must include the original Picnic Season order number. If you received a gift and want to return it, just ask the gift giver for the order number.

Samples, Seconds, and Not Quite Right Items

Items marked as “Samples, Seconds, or Not Quite Right” are sold at a discount and have been clearly described (with photos!) These items are final sale and are not eligible for returns, exchanges, or refunds.

Orders Purchased Through Stockists

Items purchased from stockists must be returned directly to the original point of purchase. Returns are not processed through Picnic Season for items bought elsewhere.

Used or Intentionally Damaged Products

Our returns policy doesn’t apply to items that have been damaged or altered after delivery, or if they have been used in a way that makes them unfit for re-sale.

Orders Delivered Later Than Expected

We process orders as quickly as possible, but we rely on Australia Post to get them to you. If your order is delayed and you need to return it, we will happily issue you a store credit, but unfortunately, refunds for late arrivals are not possible.

Orders Returned to Sender

If your order is returned to us by Australia Post (for example, if it’s not collected from the Post Office in time), there will be a return-to-sender fee. This fee will be deducted from your refund or added to the cost if you'd like your order to be re-sent.

I Made a Mistake on My Order!

Oops, did you order something by mistake? Don’t worry! Contact us ASAP and we can cancel or edit your order before it ships. After it ships, you can return it for store credit or an exchange under our Change of Mind policy.

Gift Returns

If you’ve received a Picnic Season product as a gift and want to return it, no worries! Just get in touch with the order number and we’ll help you exchange it or issue a store credit. We can even send you a super cute gift card to re-gift. Keep in mind, Sample Sale items aren’t eligible for return or exchange.

International Returns

For international returns, please reach out to us at hello@picnicseason.com. We’ll help you arrange the return, but note that return shipping costs and prepaid tax/duties won’t be refunded. We also don’t cover the cost of re-sending parcels internationally.

Picnic Season Gift Cards

Picnic Season gift cards purchased before October 31, 2019 are valid for 12 months, and after November 1, 2019, they’re valid for 3 years. Gift cards can only be used for purchases on our website, not at stockist stores.

Gift cards are non-refundable, non-transferable, and cannot be redeemed for cash. If lost or stolen, they cannot be replaced.

Step-by-Step Returns Process

1. Grab a Returns Number:
Email us at hello@picnicseason.com with your order number and reason for return, and we’ll send you a returns number.

2. Pack and Label:
Make sure your return is packaged and has an Australia Post returns label attached. Generate this label easily through our link.

Let us know if you have any questions or need assistance! We’re here to help make your shopping experience as easy and enjoyable as possible.

 

GENERATE LABEL