Refund policy
RETURNS POLICY
We hope your brand spanking new picnic gear brings style and sass to your outdoor adventures for many years to come. But we know that sometimes things just need to be returned. Online shopping can sometimes be tricky, so we like to keep things hassle free.
Returns from Australian addresses for faulty items and packing errors are FREE via Australia Post. Eligible change of mind returns relating to orders placed before 27 July 2026 also remain FREE via Australia Post under the policy that applied when the order was placed.
Nothing in this policy excludes or limits any rights or remedies you may have under the Australian Consumer Law or any other law that cannot lawfully be excluded.
Here’s a quick guide to our returns process.
INITIATING THE RETURN
For eligible change of mind returns relating to orders placed before 27 July 2026, the return process must be initiated within 30 days of receiving your delivery.
Returns must be lodged over the counter with Australia Post, not in a red street posting box, within 5 days of initiating the return. You must keep your lodgement receipt from the post office as proof of lodgement. Returns lodged outside this timeframe will not be accepted.
These timeframes do not limit your rights in relation to faulty items or other failures to meet a consumer guarantee.
RETURN CONDITIONS
To make sure eligible change of mind returns relating to orders placed before 27 July 2026 go smoothly, please ensure:
• Your item is unused, in the original packaging and with tags attached.
• Items do not have pet hair, allergens or visible signs of use.
• You open your parcel carefully. We can’t accept change of mind returns for items unfolded on dirty surfaces.
If the item is not in the same condition as when you received it, we may charge a cleaning fee to restore the product to a resalable condition. This fee can be paid online or deducted from any store credit otherwise payable.
These conditions apply to change of mind returns only. They do not limit your rights in relation to faulty, damaged, incorrect or misdescribed items.
CHANGE OF MIND RETURNS
We make every effort to ensure our product descriptions are clear and accurate, but we understand that sometimes a change of mind happens.
For orders placed before 27 July 2026, we’ll gladly offer you an exchange or store credit as long as the applicable return conditions and timeframes are met. Please choose carefully, refunds are not offered for change of mind. Sample Sale items are not eligible for change of mind returns.
For orders placed on or after 27 July 2026, all products are final sale for change of mind. We do not accept returns, exchanges or requests for store credit if you change your mind, order the wrong product, colour or design, decide the item is no longer suitable, find it cheaper elsewhere or otherwise decide you no longer want it.
This does not affect your rights in relation to faulty, damaged, incorrect or misdescribed items.
POSTAGE FOR CHANGE OF MIND EXCHANGES
For eligible change of mind exchanges relating to orders placed before 27 July 2026, we’ll send your exchange item out to you for a flat fee of $10 via Standard Post or $20 via Express Post. You can use your store credit to cover this cost or choose to pay separately.
PACKING ERRORS
Mistakes happen, we’re only human! If there’s a packing error, such as a missing item or incorrect product, let us know as soon as you receive your order. We’ll cover the return shipping and get the correct item to you ASAP.
FAULTY ITEMS
If you’ve received a faulty item, please let us know right away. We will assess the item and provide a remedy in accordance with applicable consumer law.
A product has a major problem if:
• It is unsafe.
• It is significantly different from its description or any sample shown.
• It has one serious problem, or several smaller problems, that would have stopped someone from buying it if they had known about them.
• It cannot be used for its normal purpose, or a purpose you told us about before purchasing, and cannot easily be fixed within a reasonable time.
If a product has a major problem, you may choose a refund or replacement. Alternatively, you may choose to keep the product and seek compensation for any reduction in its value.
If a product has a minor problem, we may choose to repair or replace it at no cost to you. If the problem cannot be fixed within a reasonable time, you may be entitled to choose a refund or replacement.
You may choose to accept store credit instead, but you are not required to accept store credit where consumer law gives you the right to another remedy.
Refunds will be processed using the original payment method unless we agree otherwise. Any amount originally paid using a Picnic Season Gift Card will be returned to a Picnic Season Gift Card.
QUALITY POLICY
We’re proud as punch to offer the best quality picnic products on the Aussie market. Our quality guarantee covers manufacturing or workmanship defects, including issues with fabric, stitching, zippers, seams and metal parts.
If a defect occurs, we’ll provide a remedy in accordance with the Faulty Items section at no cost to you.
Our quality guarantee does not cover:
• Damage caused by improper care, including sun damage or mould.
• Accidental damage.
• Normal wear and tear.
• A fault or imperfection in a Sample Sale item that was clearly disclosed before purchase.
Sample Sale items remain covered by applicable consumer law in relation to any problem that was not disclosed before purchase.
WARRANTY CLAIMS
To submit a warranty claim, please email us at hello@picnicseason.com with your order number or other reasonable proof of purchase, photos and a description of the fault.
PROOF OF PURCHASE
We may request reasonable proof that the product was purchased from Picnic Season, such as the original order number, receipt or payment record.
If you received the item as a gift, you have the same consumer guarantee rights as the original purchaser. Please provide the order number or other reasonable proof of purchase. If you do not have this information, you may need to ask the person who gave you the gift.
SAMPLES, SECONDS AND NOT QUITE RIGHT ITEMS
Items marked as Samples, Seconds or Not Quite Right are sold at a discount and have been clearly described, with photos!
These items are final sale and are not eligible for returns, exchanges or refunds for change of mind. This does not affect your rights in relation to any problem that was not disclosed before purchase.
PURCHASES FROM STOCKISTS
Items purchased from stockists should generally be returned directly to the original point of purchase.
This does not limit any rights you may have against Picnic Season under applicable consumer law.
USED OR INTENTIONALLY DAMAGED PRODUCTS
We do not provide a remedy where an item has been damaged or altered after delivery, misused or used contrary to its care instructions, and that action caused the problem.
This does not prevent you from seeking a remedy where the product otherwise fails to meet a consumer guarantee.
ORDERS DELIVERED LATER THAN EXPECTED
We process orders as quickly as possible, but we rely on Australia Post and other delivery providers to get them to you.
For orders placed before 27 July 2026, if your order is delayed and you wish to return it for change of mind, we will happily issue you a store credit as long as the applicable change of mind return conditions and timeframes are met. Refunds for change of mind due to a late arrival are not offered.
For orders placed on or after 27 July 2026, delivery outside an estimated timeframe does not create a right to return an item for change of mind.
This does not affect any remedy you may have if your order is not supplied within an expressly agreed timeframe or within a reasonable time.
ORDERS RETURNED TO SENDER
If your order is returned to us by Australia Post or another delivery provider, for example because it was not collected from the post office in time or the delivery address was incorrect, a return to sender fee may apply.
This fee will be deducted from any refund or store credit otherwise payable, or added to the cost if you would like your order to be sent again. This fee will not apply where the return was caused by our error.
I MADE A MISTAKE ON MY ORDER!
Oops, did you order something by mistake? Don’t worry! Contact us ASAP and we’ll try to cancel or edit your order before it ships, but this may not always be possible.
For orders placed before 27 July 2026, if the order has already shipped, you may return it for store credit or an exchange under our Change of Mind Returns section, provided the applicable return conditions and timeframes are met.
For orders placed on or after 27 July 2026, once an order has shipped, it cannot be returned or exchanged because it was ordered by mistake.
GIFT RETURNS
If you’ve received a Picnic Season product as a gift from an order placed before 27 July 2026 and want to return it, no worries! Just get in touch with the order number within the applicable return timeframe and we’ll help you exchange it or issue a store credit. We can even send you a super cute gift card to regift. Sample Sale items are not eligible for change of mind returns or exchanges.
Gift orders placed on or after 27 July 2026 cannot be returned, exchanged or credited for change of mind.
Gift recipients retain the same consumer guarantee rights as the original purchaser in relation to faulty, damaged, incorrect or misdescribed items.
NEW ZEALAND AND UNITED STATES RETURNS
For returns from New Zealand or the United States, please contact us at hello@picnicseason.com before sending anything back. We’ll help you arrange the return.
For eligible change of mind returns relating to orders placed before 27 July 2026, return shipping costs and prepaid taxes or duties will not be refunded. We also do not cover the cost of sending exchange items internationally.
Orders placed on or after 27 July 2026 cannot be returned, exchanged or credited for change of mind.
For faulty, damaged, incorrect or misdescribed items, we will arrange or reimburse reasonable return shipping costs where required under applicable consumer law.
Nothing in this section limits any rights that cannot lawfully be excluded.
PICNIC SEASON GIFT CARDS
Picnic Season Gift Cards issued on or before 31 October 2019 were valid for 12 months. Gift Cards issued on or after 1 November 2019 are valid for three years. Gift Cards can only be used for purchases through our website and cannot be redeemed at stockist stores.
Gift Cards are non transferable and cannot be redeemed for cash or returned for change of mind. If the full amount is not used, the remaining balance will stay on the Gift Card until its expiry date.
Gift Cards are treated like cash and cannot be replaced if lost or stolen.
Nothing in this section limits any rights that cannot lawfully be excluded.
STEP BY STEP RETURNS PROCESS
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GRAB A RETURNS NUMBER
Email us at hello@picnicseason.com with your order number and reason for the return.
If your return is eligible under this policy, we’ll send you a returns number. Returns must be authorised before they are sent to us.
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PACK AND LABEL YOUR RETURN
For an approved return from an Australian address, make sure your return is securely packaged and has an Australia Post returns label attached.
Generate your label through the link below using the returns number we provide.
Do not drop your parcel in a red street posting box. Returns must be lodged over the counter at the post office, and you must keep your lodgement receipt as proof.
GENERATE YOUR AUSTRALIA POST RETURNS LABEL
https://return.auspost.com.au/PICNIC_SEASON
Let us know if you have any questions or need assistance! We’re here to help make your shopping experience as easy and enjoyable as possible.
Last updated 25 July 2026.